| charges are 100 per cent transparent. There is no call out charge, customers are not charged for travelling time, parking and there are no other hidden charges. Our 24-hour call centre staff will make customers aware of our rates at the time they book their job |
| Hourly Rates |
There is a minimum charge of one hour on all jobs. All rates exclude the cost of materials and are subject to 17.5% VAT. |
| Fixed Price |
Our engineer will give a verbal or written quote if requested before work commences. All quotations are subject to 17.5% VAT |
| Day Rate |
Charges are based on a full 7.5 hour day and must equate to hours actually worked. The charge must be reduced pro rata if less than 10 hours are worked. Day Rates are based on the hourly charge less 10%. |
| Materials |
Materials supplied by will be charged at trade price |
| Material Collection |
Material collection time for non stock items will be kept to a minimum - any charge will be agreed with the customer in advance and not exceed £60+vat. |
| Estimates |
† Estimates are available from our engineers or we are happy to make an appointment for an estimator to visit you. |
| Invoice |
An invoice will always be produced clearly showing a full description of work carried out - time started/time finished, a full breakdown of the cost of Labour and materials used. |
| Payment |
Payment must be made in full by credit card, cheque or cash upon receipt of invoice.
We have an unequivocal policy on overcharging - we won't tolerate it under any circumstances, and any operative disregarding our policy will be dismissed.
We rely on the recommendations of satisfied customers so it is vital that we charge correctly and fairly for our work. Customers come back to us repeatedly because of the relationship of trust between us.
If any of our customers feel we have not met the high standards we aspire to, then we would like them to make us aware. If you feel our operatives have not met any of the following criteria please contact us.
Magnus will:
- Only charge for time spent at a job and the number of hours worked. Our vehicles are fitted with a data tracking system veryfing times.
- Not charge the customer for any more than 45 minutes when collecting materials, unless agreed with customer.
- Not charge an excessive trade markup on materials
- Not charge for two tradesmen on two-handed work unless necessary - an apprentice or labourer will be used wherever possible.
- Not charge for non-work related phone calls, or engage in them during working time.
- Not charge for tea and lunch breaks.
- Not charge for unnecessary time spent away from the job, and always keep customer informed when you are leaving the job.
- Present an invoice showing a clear and comprehensive description of work carried out and a full breakdown of labour and material charges upon the completion of your job.
- Make sure that we work a full 7.5 hour day when on a day rate pro rata if less than 7.5hours
- Not carry out any unnecessary work.
- Not talk customers into any work that is not needed.
- Not overcharge customers under any circumstances and will only charge for works that have been agreed including time / materials used on site.
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